Taller de Diseño de Servicios 2018

De Casiopea

Asignatura(s)Taller de Diseño de Servicios
Tipo de CursoTaller de Etapa
TalleresDG 3º, DG 4º, DO 3º, DO 4º
ProfesoresKatherine Exss
EstudiantesDaniel Fernández, Gonzalo Rojas, Ignacio Oliva, Karol Aramayo, Carolina Tapia, María Jesús Ossandón, Karen Aballay, Sofia Accatini, Felipe Arancibia, Constanza Maldonado, Andrea Bastías, Bastian Rubio, Tomás Vergara, Javiera Missana, Camila Benavides, Consuelo Ahumada, Dominique Dallmeyer, Alejandro Marambio, María Josefa Alcántara, Joaquin Villagra, Catalina Cea, Gabriela Zett, Antonia Escudero
Palabras ClaveDiseño de servicios, diseño de sistemas, omnicanalidad, puntos de contacto, experiencia de usuarios, investigación, estrategia
Carreras RelacionadasDiseño, Diseño Gráfico"Diseño Gráfico" is not in the list (Arquitectura, Diseño, Magíster, Otra) of allowed values for the "Carreras Relacionadas" property., Diseño Industrial"Diseño Industrial" is not in the list (Arquitectura, Diseño, Magíster, Otra) of allowed values for the "Carreras Relacionadas" property., Interacción y Servicios"Interacción y Servicios" is not in the list (Arquitectura, Diseño, Magíster, Otra) of allowed values for the "Carreras Relacionadas" property.


Seminario de Diseño de Servicios

Martes 28.08: El estado del diseño

Viernes 31.08: Diseño participativo

Martes 04.09: Diseño y servicios

Viernes 07.09: Servicios y complejidad

Martes 11.09: Diseño sistémico

Viernes 14.09: Diseño crítico y de transiciones



  1. Against Becoming Unsustainable by Human-Centered Design. Cameron Tonkinwise. (2014)
  2. Branzi’s Dilemma: Design in Contemporary Culture
  3. Care and Connect: Exploring Dementia-friendliness through an Online Community Commissioning Platform. Kelly Morrissey et al (2017)
  4. CoCreation and the New Landscape of Design
  5. Connecting Things: Broadening design to include systems, platforms, and product-service ecologies
  6. Critical Design and the Critical Social Sciences
  7. Design Artefacts to Support People with a Disability to Build Personal Infrastructures. Ravihansa Rajapakse (2018)
  8. Design Probes
  9. Design after design to bridge between people living with cognitive or sensory impairments, their friends and proxies. Margot Brereton. (2015)
  10. Design and organizational change in the public sector
  11. Design for Dasein: Understanding the Design of Experiences (Thomas Wendt)
  12. Design for Transitions: From and to what?
  13. Design research and the New learning
  14. Design research richard buchanan-José Urrejola
  15. Designerly Ways of Knowing: Design Discipline Versus Design Science (Nigel Cross) - Joaquin Mansilla
  16. Designing for Participation: Dignity and Autonomy of Service
  17. Designing for service: Creating an experience advantage
  18. Designing things together: intersections of co- design and actor–network theory. Cristiano Storni (2015)
  19. Design’s (Dis)Orders & Transition Design. Cameron Tonkinwise. (2014)
  20. Diseñadores, ¿Protagonistas o facilitadores del trabajo interdisciplinar? La co-creación y el consenso en el diseño de productos para adultos mayores. Juan Carlos Briede (2017)
  21. Ethical by Design - A Manifesto - Paola Chicano L
  22. Families and Services: Understanding Opportunities for Co-Production of Value in Service Design(Jodi Forlizzi, John Zimmerman, Steven Dow)
  23. Giga-mapping: Visualisation for complexity and systems thinking in design
  24. Gigamaps: Their role as bridging artifacts and a new sense of sharing mode
  25. How Do We Work? Advancing the Practice of Design for Transition. Mark Rettig (2015)
  26. How to design better services: AT·ONE (Simon Clatworthy)
  27. Information Architecture for the World Wide Web: Designing Large Scale Web Sites
  28. Innovation in Public Service Design. Nitesh Bharosa (2020)
  29. La ética del hacker: La ética del trabajo. Pekka Himanen (2001)
  30. Mapping Experiences (Jim Kalbach)
  31. Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
  32. Prototyping Social Action
  33. Rethinking System Diagrams: from Arranging Components to Organizing Action, Thought, and Possibility
  34. Service Design in HCI Research: The Extended Value Co-creation Model. Daisy Yoo (2019)
  35. Service Design. From Insight to Implementation" by Andy Polaine, Lavrans Løvlie & Ben Reason
  36. Service design 101
  37. Service design and participatory design: time to join forces?. Joanna Saad-Sulonen et al (2020)
  38. Social Research Methods (Alan Bryman)
  39. The Object of Service Design
  40. The Service Revolution
  41. This Is Service Design Thinking (Jakob Schneider and Marc Stickdorn)
  42. Transforming the systems movement
  43. Transition Design as Postindustrial Interaction Design?
  44. Universal Methods of Design (Bruce Hanington)
  45. Validation of a Service Design Pattern Language as an Effective Framework for Multidisciplinary Design. Pramod Khambete et al (2015)
  46. What is meant by services
  47. Wicked Problems in Design Thinking (Richard Buchanan) - Matilde Croxatto Ullrich