Taller de Diseño de Servicios 2018

De Casiopea


Asignatura(s)Taller de Diseño de Servicios
Año2018
Tipo de CursoTaller de Etapa
TalleresDG 3º, DG 4º, DO 3º, DO 4º
ProfesoresKatherine Exss
AlumnosDaniel Fernández, Gonzalo Rojas, Ignacio Oliva, Karol Aramayo, Carolina Tapia, María Jesús Ossandón, Karen Aballay, Sofia Accatini, Felipe Arancibia, Constanza Maldonado, Andrea Bastías, Bastian Rubio, Tomás Vergara, Javiera Missana, Camila Benavides, Consuelo Ahumada, Dominique Dallmeyer, Alejandro Marambio, María Josefa Alcántara, Joaquin Villagra, Catalina Cea, Gabriela Zett, Antonia Escudero
Palabras ClaveDiseño de servicios, diseño de sistemas, omnicanalidad, puntos de contacto, experiencia de usuarios, investigación, estrategia
Carreras RelacionadasDiseño, Diseño Gráfico, Diseño Industrial, Interacción y Servicios

Seminario de Diseño de Servicios

Martes 28.08: El estado del diseño

Viernes 31.08: Diseño participativo

Martes 04.09: Diseño y servicios

Viernes 07.09: Servicios y complejidad

Martes 11.09: Diseño sistémico

Viernes 14.09: Diseño crítico y de transiciones

Ensayos

Proyecto 1: Los parques como servicio

Travesía

Referencias

  1. Branzi’s Dilemma: Design in Contemporary Culture
  2. CoCreation and the New Landscape of Design
  3. Connecting Things: Broadening design to include systems, platforms, and product-service ecologies
  4. Critical Design and the Critical Social Sciences
  5. Design Probes
  6. Design and organizational change in the public sector
  7. Design for Transitions: From and to what?
  8. Designing for Participation: Dignity and Autonomy of Service
  9. Designing for service: Creating an experience advantage
  10. El Arte como Experiencia
  11. Giga-mapping: Visualisation for complexity and systems thinking in design
  12. Gigamaps: Their role as bridging artifacts and a new sense of sharing mode
  13. How to design better services: AT·ONE (Simon Clatworthy)
  14. Information Architecture for the World Wide Web: Designing Large Scale Web Sites
  15. Mapping Experiences (Jim Kalbach)
  16. Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
  17. Prototyping Social Action
  18. Rethinking System Diagrams: from Arranging Components to Organizing Action, Thought, and Possibility
  19. Service Design. From Insight to Implementation" by Andy Polaine, Lavrans Løvlie & Ben Reason
  20. Service design 101
  21. Social Research Methods (Alan Bryman)
  22. The Object of Service Design
  23. The Service Revolution
  24. This Is Service Design Thinking (Jakob Schneider and Marc Stickdorn)
  25. Transforming the systems movement
  26. Transition Design as Postindustrial Interaction Design?
  27. Universal Methods of Design (Bruce Hanington)
  28. What is meant by services
  29. Wicked problems in design thinking